SLA (Service Level Agreement)
A commitment defining the maximum time allowed to remediate vulnerabilities based on their severity level.
What is SLA (Service Level Agreement)?
What is SLA (Service Level Agreement)?
In vulnerability management, SLAs define how quickly different severity levels must be addressed. A typical SLA might require critical vulnerabilities to be fixed within 7 days, high within 30 days, medium within 60 days, and low within 120 days. SLA tracking creates accountability, measures security team performance, and demonstrates compliance to auditors. Overdue SLA metrics help identify systemic issues — a pattern of missed SLAs may indicate understaffing, process problems, or technical debt.
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