Zendesk integration
Ticketing & Project Management
Zendesk is the system of record for support and infrastructure-ops teams who already run their day out of a ticket queue. For those teams, the FortWatch Zendesk integration (currently in development) will turn every new external exposure — an open database port, a public storage bucket, an expiring certificate — into a properly prioritized Zendesk ticket, so security findings get worked through the same queue, SLAs, and assignment rules your team already trusts.
Exposed Redis on 203.0.113.10:6379
Unauthenticated database reachable from the internet.
View finding & step-by-step fix →Zendesk + FortWatch
FortWatch will connect to your Zendesk Support instance through the Zendesk REST API using an OAuth grant or an API token. When a scan finishes and the post-scan pipeline confirms a new issue, FortWatch creates a Zendesk ticket via the Tickets API — populating the subject, a description with the affected asset and AI-triaged remediation guidance, a tag, and a priority mapped from FortWatch severity (critical/high → urgent/high, medium → normal, low → low). You map findings to a Zendesk group or assignee so they route the same way your support requests do, and a custom field carries a stable FortWatch finding ID. That ID lets FortWatch update the existing ticket on re-detection instead of opening a duplicate, and post a comment marking the ticket solved when a later scan confirms the exposure is gone. A future direction is a Marketplace app surfacing the live finding inside the ticket sidebar.
FortWatch scans
Eleven scanners watch your external attack surface around the clock — ports, certs, DNS, cloud buckets, exposed files and more.
AI triages the finding
Each issue is scored by real-world impact and packaged with the affected asset and a one-line explanation of the risk.
Delivered to Zendesk
The finding lands in Zendesk, routed by severity — so the right people see the right alert, fast.
What you'll be able to do
Everything the Zendesk integration will bring to your security workflow.
Auto-create a Zendesk ticket the moment a scan detects a new critical or high finding, with severity mapped to Zendesk priority.
Route findings to the right group or agent using Zendesk assignment rules, so security work lands in the same queue as everything else.
Keep findings on existing SLAs and triggers — escalation, business hours, and breach notifications apply to exposures too.
Deduplicate on a custom FortWatch finding-ID field so a recurring exposure updates one ticket instead of spawning new ones each scan.
Auto-comment and solve tickets when a follow-up scan confirms the issue is remediated, closing the loop without manual cleanup.
Tag and report on security tickets in Zendesk Explore alongside support volume for a full view of operational load.
What an alert looks like
Every finding arrives formatted for Zendesk — severity up front, the affected asset, and a one-line explanation of why it matters, with a link straight to the step-by-step fix.
- Severity-tagged and color-coded
- The exact asset and port affected
- One click to the full finding & remediation
ZendeskSubject: [FortWatch] Critical · Exposed Redis on cache-prod-1 (203.0.113.10:6379)\nPriority: Urgent · Group: Infrastructure · Tags: fortwatch, security, critical\n\nUnauthenticated Redis is reachable from the public internet on port 6379. Anyone can read or wipe the data and, in many configs, run commands on the host.\n\nAsset: cache-prod-1 (203.0.113.10)\nDetected: 2026-06-07 09:14 UTC\nFortWatch finding ID: fw-7f3a91c2\n\nFix: bind Redis to localhost or a private interface, require AUTH, and block 6379 at the firewall.\nView full finding & step-by-step remediation → https://app.fortwatch.ai/findings/fw-7f3a91c2
Set it up in minutes, once it lands
No agents, no infrastructure changes — just connect Zendesk and choose where alerts go.
When it launches, open Settings → Integrations in FortWatch and choose Zendesk.
Authorize FortWatch against your Zendesk subdomain via OAuth (or paste a Zendesk API token).
Pick the default group or assignee for new tickets and map each FortWatch severity to a Zendesk priority.
Add the FortWatch finding-ID custom field so re-detections update the existing ticket instead of duplicating it.
Send a test ticket to confirm formatting and routing, then enable automatic ticket creation.
Why route FortWatch into Zendesk?
A finding only gets fixed once it is owned, prioritized, and tracked to closure — which is exactly what a ticketing system is for. Routing FortWatch into Zendesk means external exposures inherit your existing SLAs, assignment rules, and reporting instead of living in a separate dashboard someone has to remember to check. Pair that with dedup and auto-resolve and your security backlog stays accurate without manual triage.
Frequently asked questions
Is the Zendesk integration available now?
Not yet — it is in active development. Add your email on this page and we will notify you the moment it ships.
Will FortWatch create a new ticket every scan for the same issue?
No. FortWatch stores a stable finding ID on a Zendesk custom field, so a recurring exposure updates the existing ticket and a remediated one gets a closing comment — you get one ticket per real issue, not one per scan.
Does this require a particular Zendesk plan or admin access?
It works with the standard Zendesk Support REST API. An admin authorizes the connection once via OAuth or an API token; after that, ticket creation, group routing, and priority mapping follow your existing Zendesk configuration.
Want the Zendesk integration when it ships?
We'll email you the moment it goes live — no spam, just the launch.
Get notified
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